kirkya's Privacy Policy

This privacy policy ("Policy") applies to information collected from you when you use the services provided through the kirkya platform. It is recommended that you read this policy alongside kirkya's Terms and Conditions, as both complement each other. By using this site, you agree to the data collection and processing methods described here.

1. Types of Information Collected

We collect various types of information when you register on the kirkya platform and use its services. This information falls into two main categories.

1.1 Information You Provide Directly

Information you provide directly during registration, login, or when contacting us:

• Full name and date of birth (for age verification — 21+ is required for all activities)
• Email address and mobile number
• Chosen username and password (stored in encrypted form)
• Government-issued identity document details for identity verification (National ID or passport)
• Mobile banking number or bank account details during financial transactions
• Messages and attachments you provide when contacting customer support

1.2 Information Collected Automatically

The following information may be collected automatically through technical means while you browse the site:

• IP address and device type and operating system
• Browser type and language settings
• Date, time, and page details of site visits (log files)
• Session information through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2. Purpose of Data Collection

kirkya uses your information only for specific and legitimate purposes. We never sell user information to third parties.

1. Account Management: Completing registration, verifying identity, and ensuring account security.
2. Processing Financial Transactions: Handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
3. Service Improvement: Analysing user experience to improve platform features.
4. Customer Support: Providing 24/7 support via live chat and email.
5. Relevant Communications: Sending bonus offers, security notices, and important updates.
6. Fraud Prevention: Detecting and preventing suspicious activity.
7. Responsible Gaming: Monitoring users' gaming behaviour and taking supportive action when needed.

3. Cookie Policy

Cookies are small text files stored in your browser. kirkya uses the following types of cookies:

3.1 Essential Cookies

Without these cookies, the basic functions of the site cannot operate. They are essential for keeping login sessions active, completing the deposit process, and ensuring security checks.

3.2 Functional Cookies

These cookies are used to remember your preferred language, selected game category, and display settings. Disabling them may limit some of the main features of the site.

3.3 Analytical Cookies

We may use third-party analytics tools to understand how the site is used. This information is collected in aggregated and anonymous form — no individual is directly identified.

You have the option to disable cookies from your browser settings, though this may affect some site functions.

4. Data Sharing and Third Parties

kirkya may share your personal information with third parties in the limited circumstances listed below:

• Payment Processing Providers: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete transactions.
• Identity Verification Services: To confirm your identity at the time of registration.
• Technology Service Providers: For hosting, cloud storage, or security services — always under a confidentiality agreement.
• Legal Obligations: When required to comply with a lawful order from a competent authority or a court directive.
• Fraud and Crime Prevention: To investigate suspicious financial activity.

Outside of the above cases, kirkya never transfers your information to third parties for advertising or any other commercial purpose.

5. Data Storage and Security

kirkya has taken several technical and procedural measures to protect your information:

5.1 Technical Security

• All data is transferred using SSL (Secure Socket Layer) encryption.
• Passwords are never stored in plain readable form — they are secured using advanced hashing methods.
• Firewall and intrusion detection systems are active at the server level.
• Sensitive financial data is stored in encrypted databases.

5.2 Data Retention Period

All information is retained while your account is active. After an account is closed, we may need to retain certain information for a specified period for legal and regulatory purposes. Once that period has passed, the information is securely deleted or anonymised.

5.3 Your Own Responsibility

Keeping your password and login details completely confidential is your own responsibility. Do not share this information with anyone else. If you suspect unauthorised access to your account, contact our customer support team immediately.

6. User Rights

You have the following rights regarding your personal information, which kirkya always respects:

1. Right to Access: The right to know what information has been collected about you.
2. Right to Correction: The right to request that incorrect or incomplete information be corrected.
3. Right to Deletion: The right to request that your information be deleted in certain circumstances — though this may not be fully possible if legal obligations exist.
4. Right to Object to Processing: The right to withdraw yourself from marketing communications.
5. Right to Data Portability: Where applicable, the right to receive your information in a structured and machine-readable format.

To exercise these rights, contact our customer support team via live chat or email. We will respond within a reasonable time after receiving your request.

7. Protection of Minors

All kirkya services are for persons aged 21 and above only. No information is knowingly collected from minors. If it comes to our attention that a user is under 21, their account will be closed immediately and any collected information will be deleted. The Responsible Gaming Policy describes in detail the measures taken to keep minors away from gaming.

8. Third-Party Links and Services

Third-party game software and payment gateways are integrated into the kirkya platform. These services have their own privacy policies and are outside kirkya's control. When using payment methods, the terms of the relevant service also apply. We are not responsible for the data-handling practices of third parties.

9. Marketing Communications

With your permission, kirkya may send bonus offers, promotional updates, and platform-related notices. Each email includes an option to unsubscribe. If you do not wish to receive marketing messages, you can change this preference at any time from your account settings or through customer support. However, unsubscribing from important transaction or security-related notices is not possible.

10. International Data Transfers

Due to server infrastructure or third-party services, your information may be stored or processed in another country. In such cases, we ensure that the standard of data protection is equivalent to or higher than what is described in this policy.

11. Policy Changes

kirkya reserves the right to change this privacy policy at any time. If significant changes are made, a notice will be posted on the site and registered users will be informed by email. Continued use of the site after changes will be taken as your agreement to the updated policy. It is recommended that you review this page regularly.

12. Contact

If you have any questions or concerns about this privacy policy, please contact us:

• Live Chat: 24/7 support is available via the chat button at the bottom right of the site.
• Email: [email protected]

To learn the full terms of service, visit the About Us page, which provides details about kirkya's operations and team.