kirkya Responsible Gambling
Gambling should stay a source of fun — not stress or hardship. kirkya believes a healthy, controlled experience is what brings genuine enjoyment over the long term.
Our Commitment
kirkya is an entertainment platform. Casino, slots, sports betting — everything here is made to be enjoyed. But when gambling goes out of control, it becomes a problem rather than entertainment. We want every member to understand that gambling is never a way to earn money — it is entertainment, and it has a defined limit.
On this page you will find out which self-control tools are available at kirkya, what the warning signs of addiction look like, and where to seek help if needed. Read our Terms and Conditions for full details on how to use the platform.
To open an account on kirkya and take part in any betting or casino activity, you must be at least 21 years old. 21+ If this condition is violated, the account will be closed.
Visit our About Us page to learn more about us and how kirkya was built.
Self-Control Tools
At kirkya you can set your own gambling limits. The tools below help members stay actively in control.
Deposit Limit
Set a maximum amount you can deposit daily, weekly or monthly. Once a limit is set it takes effect immediately; a waiting period applies if you request to raise it.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will automatically notify you and log you out if needed.
Take a Break (Cooling-Off)
Temporarily close your account for a set period — from 24 hours up to 30 days. During this time logging in or placing bets will not be possible.
Self-Exclusion
If you need a long-term break, you can deactivate your account for six months to five years. This period cannot be ended early.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, the system will no longer accept bets.
Support Contact
Contact our support team via 24/7 live chat or email to set any limit or request self-exclusion — assistance is available in Bengali and English.
Set Your Limits
Fill in the form below to let our support team know your preferred limits. They will make the necessary changes to your account.
After submitting this request, our support team will get in touch with you.
Warning Signs
Check in on yourself or someone close to you. If any of the following happen regularly, it is time to seek help.
Spending Beyond Your Budget
Money meant for essential expenses like bills, rent or food is being used for gambling, or there is a tendency to bet more to try to recover losses.
Losing Track of Time
Hours pass without noticing when playing; time for family or work is being taken up by gambling, and it has to be kept secret.
Emotional Distress
Losing triggers extreme anger, anxiety or depression; even after winning there is no satisfaction and the urge to bet more continues.
Borrowing to Gamble
Money is being borrowed from friends, family or financial institutions to gamble, and repaying it is becoming difficult.
Failed Attempts to Stop
You have tried to cut down or stop gambling multiple times, but have started again each time.
Where to Get Help
You do not have to face the problem alone. There are several options available, from people close to you to professional counsellors.
kirkya Live Chat
Talk to our support team directly via live chat, 24 hours a day, 7 days a week — in Bengali.
Email Support
You can also contact us by email instead of live chat. The support team responds in Bengali and English.
Family and Friends
Tell a trusted family member or friend. Support from someone close can reduce stress significantly.
Professional Counselling
Seek help from a mental health specialist or a counsellor who deals with behavioural addiction.
Detailed Guidelines
Age Verification and Protection of Minors
kirkya strictly ensures that no one under 21 can open an account or place bets. Age is verified at registration and additional documents may be requested at any time afterwards. If minors are present in your home, use password protection on your device and do not leave your device with your account logged in.
How Self-Exclusion Works
Once self-exclusion is activated, your account can no longer be accessed, promotional communications will stop, and any attempt to open a new account will be flagged. During this period the kirkya support team may check in with you regularly and can offer guidance on any issues.
Understanding Gambling Addiction
Gambling addiction is a recognised mental health condition. It is not a weakness of willpower — it is a change in the brain's reward system that can be treated with professional help. The right approach is to view the problem as a health issue rather than placing blame on anyone.
Data Protection and Privacy
Information you provide when using the responsible gambling tools is kept secure. Full details on how kirkya uses your personal data are set out on the Privacy Policy page.
Advice for Family Members
If someone close to you is struggling with a gambling problem, speak to them with empathy rather than confrontation. Stay by their side and encourage them to see a professional counsellor. Seek support for yourself too if needed, as this situation puts pressure on the family as well.
Frequently Asked Questions
If you have more questions about responsible gambling, visit our full FAQ page or contact support directly.